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Be prepared for a natural disaster

Medicine prep for a natural disaster

No one can stop a natural disaster, but you can prepare for them. This includes making sure your medicines are stored properly and are on hand during and following a natural disaster, a loss of power, extreme temperatures or flooding.

Use these tips to make sure you are ready, just in case

  • Keep a current list of all your medicines, including how much to take
  • Keep a log of how much medicine you have left
  • Place medicine in water-tight containers to avoid contact with floodwater
  • Provide OptumRx with any update on a temporary shipping address
  • Contact your pharmacy for early refills in the event you cannot get to a pharmacy
1 For more information on protecting your medicines during a natural disaster, you can go to the following website:

Home delivery recipients


Your order will ship as planned, as long as you can get shipments at the address OptumRx has on file.

  • UPS, USPS, and FedEx may have limited delivery or delays.
    Please visit the carrier website:,
    or for more information on delays or restrictions
    in your area.
  • Call OptumRx at 1-855-855-8751 for a shipment tracking number.
  • If you will not get your delivery before your medication runs out, contact your doctor and ask that your prescription be sent to a local retail pharmacy until your home delivery arrives.
  • If you need to leave your home, call 1-855-855-8751 to delay, rush, or ship to a temporary address.
  • If you need a new prescription for your refill, contact your doctor or contact OptumRx at 1-855-855-8751.
  • Provide OptumRx with any update on a temporary shipping address.
  • If you cannot reach your doctor, seek assistance in your temporary location. An urgent care center or another local doctor’s office may be able to assist you with filling a prescription at a retail pharmacy.

If you are taking a life-sustaining medicine, such as insulin, an unrefrigerated medicine may be used until a new supply is available.

Temperature-sensitive medicines may lose strength if unrefrigerated. FDA officials suggest replacing immediately.

Pharmacists can help you in examining medicines for damage and help determine if a medicine is safe to use.

If the power has been out for an extended amount of time, refrigerated products should be thrown out.

Download our guide and keep it with you first aid kit for quick access.