Be prepared for a natural disaster

No one can stop a natural disaster, but you can prepare for them. This includes making sure your medicines are stored properly and are on hand during and following a natural disaster, a loss of power, extreme temperatures, or flooding.

*Use these tips to make sure you are ready, just in case

• Keep a current list of all your medicines, including how much to take
• Keep a log of how much medicine you have left
• Place medicine in water-tight containers to avoid contact with floodwater
• Provide Optum Rx with any update on a temporary shipping address
• Contact your pharmacy for early refills in the event you cannot get to a pharmacy

*For more information on protecting your medicines during a natural disaster, you can go to the following website:
www.fda.gov/drugs/emergency-preparedness-drugs/natural-disaster-preparedness-and-response-drugs.

IMPORTANT INFORMATION

Your order will ship as planned, as long as you can get shipments at the address Optum Rx has on file.

• UPS, USPS, and FedEx may have limited delivery or delays.
  Please visit the carrier website: www.usps.com, www.fedex.com
  or www.ups.com for more information on delays or restrictions
  in your area.
• Call Optum Rx at 1-855-855-8751 for a shipment tracking number.
• If you will not get your delivery before your medication runs out, contact your doctor and ask that your prescription be sent to a local retail pharmacy until your home delivery arrives.
• If you need to leave your home, call 1-855-855-8751 to delay, rush, or ship to a temporary address.
• If you need a new prescription for your refill, contact your doctor or contact Optum Rx at 1-855-855-8751.
• Provide Optum Rx with any update on a temporary shipping address.
• If you cannot reach your doctor, seek assistance in your temporary location. An urgent care center or another local doctor’s office may be able to assist you with filling a prescription at a retail pharmacy.