Rights
- You have the right to have your personal information kept private and secure, as required by federal and state laws and regulations. Please see our Online services privacy policy and Notice of privacy practices for more details.
- You have the right to receive services without discrimination based on race, beliefs, national origin, sex, age, disability, diagnosis, or religion.
- You have the right to see and access your medical records.
- You have the right to get clear and timely information about coverage decisions.
- You have the right to appeal coverage decisions with your insurance company or payer.
Responsibilities
- Provide accurate and complete personal and medical information.
- Tell us about any changes in your health condition.
- Follow medical advice and work with your health care providers and insurance company or payer to follow your treatment plan.
- Learn about and understand your medicines.
- Report any suspected fraud or wrongdoing to Optum.
Complaints, issues, or service feedback
We welcome your feedback, including compliments, questions, or complaints. You can contact Optum by visiting the Contact us page, or by U.S. mail, phone, or email using the information below. A team member will review your message and respond to you.
Optum
PO Box 289
Huntingdon Valley, PA 19006
Phone: 1-833-4U-OPTUM (1-833-486-7886)
OptumWC.Communication@optum.com