Product success depends on more than innovation. Relevance, usability, trust and adoption determine whether a solution delivers real value for users.
Using a client-centered design approach — involving frequent engagement, feedback loops and cross-functional collaboration — we were able to redesign our VitalPoint portal to be more user-friendly, easy-to-use and intuitive.
By collaborating with clients through research, testing and measurement, the redesign improved usability, efficiency, user adoption and satisfaction scores.
Read more to find out how.