At Optum Workers’ Comp and Auto No-Fault, we believe that compassionate service makes a real difference. We go beyond transactional interactions to deliver personalized support that balances cost savings with the health, safety, and well-being of injured individuals.
To illustrate this, we asked four of our experienced customer service professionals to share what compassion means to them. Their insights highlight how empathy, connection, and thoughtful interactions are at the heart of how we serve all stakeholders every day.
Read more to find out how.