White Paper
Top 10 factors in the successful management of high-risk claims
Detailed guidelines for navigating claim complexity and optimizing recovery prospects
For a seriously injured individual, the road to recovery can be stressful and unnerving. Compassionate and careful claims management helps to smooth the way and remove barriers — paving the way for improved physical and emotional recovery. Dr. Robert Hall, Corporate Medical Director, draws on years of experience to simplify the complexity inherent in managing high-risk claims and help claims professionals successfully navigate the claims management process.
How does Optum help claims professionals successfully manage high-risk claims to benefit severely injured persons?
Read the white paper to find out.
Managing high-risk claims video series
In this video series, which accompanies the white paper, Dr. Robert Hall provides guidelines, tips, and cautionary advice for managing key aspects of high-risk claims.
Managing High-Risk Claims, Part 1:
Medications
Medication safety can be one of the most challenging aspects of high-risk claims. In Part 1 of our Managing High-Risk Claims video series, Dr. Robert Hall offers advice and tips for claims professionals that will enable you to help seriously-injured patients avoid medication-related issues..
Managing High-Risk Claims, Part 2:
Durable Medical Equipment
For seriously injured patients who need durable medical equipment, access to the right DME — and accurate training on how to use it — is critical. In Part 2 of our Managing High-Risk Claims video series, Dr. Robert Hall offers advice and tips for claims professionals that will help you avoid common DME pitfalls and support a smoother, more successful recovery.
Managing High-Risk Claims, Part 3:
Home Health Care
Home health workers are a critical part of successfully transitioning a seriously injured person from the hospital or rehab facility back home. In Part 3 of our Managing High-Risk Claims video series, Dr. Robert Hall offers advice and tips for claims professionals that will help you optimize the injured person’s recovery at home.