Difficulty with reliable transportation can prevent compliance with the therapy plan, delay recovery and adversely impact claim outcomes. Our national network of transportation providers includes ambulatory, wheelchair, stretcher, basic and advanced life support and airlift services, helping assure claimants have access to reliable, on-time transportation services. This not only eliminates lack of transportation as a reason for missing an appointment or otherwise not adhering to the therapy regimen, but also lowers cost as the claimant advances in their recovery.

Following a workplace injury, the use of a lift chair, left foot accelerator pedal or ramp can help make independent daily living possible. Renovations to the home can help mitigate the chance of re-injury. Similarly, workplace adjustments following an ergonomic assessment can be instrumental in facilitating return to work. Whatever of the modification need may be, our experienced team and national network of quality providers is ready to assist. We’ll help choose the contractor and manage the project, overseeing the work from start to finish making certain the work is performed in a timely, cost-effective manner.

From canes and batteries to CPM machines and bone growth stimulators, a claimant’s medical equipment and supply needs can vary greatly. Our extensive product catalog, enabled by a national network of credentialed providers, includes a broad spectrum of quality, cost-effective products. Meanwhile automated product substitution further enhances our ability to manage costs by providing clinically appropriate generic alternatives for equipment and supplies. And, because we recognize the duration of service is often as variable as the medical equipment and supply need itself, we’ve also taken care to ensure each request, whether a one-time or more complex, ongoing need, is handled by experienced professionals with expediency and care.

Our physical medicine program, which includes physical therapy, occupational therapy and chiropractic services, is designed to maximize claimant recovery and minimize unnecessary therapy sessions, saving valuable time and cost. Physical medicine services are provided on an outpatient basis and strictly follow the Official Disability Guidelines (ODG), American College of Occupational and Environmental Medicine (ACOEM) and state guidelines for treatment, helping make care safer and more efficient while advancing the claimant’s recovery.

There are times when a workplace injury or illness prevents a claimant from leaving home to receive treatment. In such situations, whether the claimant requires a nurse, health aide, social worker or in-home therapist, we help ensure necessary care is delivered on schedule, by qualified individuals, at a competitive cost.

Language and communication barriers can be not only frustrating and disruptive to the claims process. Administered through a national network using interpreters and translators specifically trained and certified in up to 200 languages. The services we provide help claimants understand medical documents and communicate with you, their case manager and their doctor, eliminating communication as a barrier to therapy adherence and recovery.

From MRI and CT scans to ultrasounds, x-rays and bone density evaluations, diagnostic imaging services and radiology procedures are critical to determining the appropriate plan of care for the claimant. Through a proprietary network of free-standing, American College of Radiology (ACR)-credentialed diagnostic centers, we help assure claimants receive timely service by board certified specialists, at competitive rates. This not only eliminates worry that can stem from an uncertain diagnosis but also helps ensure the care plan is on target to advance functional restoration and recovery.

Upon discharge from a hospital or rehab facility, a claimant may require a variety of services to support their recovery. From medications and physical therapy to medical equipment and supplies, home health care or another service, by working with Optum you can address all these needs efficiently and comprehensively. As a result, the claimant and their caregivers will gain peace of mind from knowing their various needs are being met by knowledgeable and trustworthy providers. Meanwhile, you make sure the right services are provided at the right time, and at the right cost.