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2019 TRENDS REPORT

INDUSTRY TRENDS REPORT

A VENDOR FOCUSES ON TRANSACTIONS.
A PARTNER FOCUSES ON RELATIONSHIPS AND TRUST.

With 44 years leading pharmacy care services, Optum workers’ compensation continues to grow, enhance our programs and services to answer the needs of our clients and the industry, and focus on ease of use for our clients and an improved experience for their injured persons. In 2019, we worked hard to be a partner and not just a vendor to all of our clients.

As a partner, Optum goes beyond simple transactional savings and looks at an injured person’s complete treatment. Our holistic solution delivers the best outcomes for each injury, whether that’s a prescription, a leg brace, physical therapy, or a visit to a specialist. As a true partner, we focus on the client’s needs and help control costs and utilizationand minimize risks.

We call this Total Care Management...it is the Optum way.

In the report, we will review how, in 2019, our solution and focus led to numerous positive outcomes for our clients and the industry — including a continued drop in opioid utilization. And, with each pharmacy result, we will provide insight on how we anticipate this will impact potential ancillary, PPO and settlement solutions services.

2019 Snapshot

Our Total Care Management solution led to numerous positive outcomes including a 2.3% drop in overall opioid spend and a continued drop in the percentage of claims using opioids.

PREVIOUS REPORTS

2019 MID-YEAR Report

Our full mid-year report describes the importance of our Total Care Management Solution and how we anticipate a shift toward alternative pain control treatments and the effect on our lines of business.

2018 TRENDS REPORT

2018 proved to be another successful year and led to positive outcomes for our payers and for the industry. As we review our 2018 pharmacy results, we will also expand on how this may impact ancillary, PPO and settlement solutions.